BCI - Brokerage Consultants Ltd.

Our Focus: Financial Services

We connect the right people with the right positions throughout the financial community.

  • Asset Management
  • Alternative Investments
  • Banking
  • Broker/Dealers
  • Commercial Lending
  • Consulting
  • Corporate Treasury
  • Family Offices
  • Financial Services Software Services
  • Insurance & Pension Funds
  • Municipal Finance
  • Private Equity
  • Real Estate Finance
  • Trading

Brokerage Consultants - Financial Recruiting

Tap our resources.

They run deep. Since our inception we've kept our focus trained exclusively on the financial industry, and we've built a vast network of contacts in the process. Let us put those resources to work for you. We'll connect you with the most current job openings at the most desirable companies in Chicago or nationwide.

Job Order:
1049-151

Job Type:
Permanent

Title:
Manager, Operations/Client Service

Location:
Hoffman Estates, IL

Description:
The Manager of Operations and Client Service is a key leadership role within
the organization providing leadership and management for all operations and
administrative processes within the firm. The individual will provide
managerial oversight of Operations and Administrative team members as well
as contribute directly to production efforts and engage with clients
directly to meet their unique needs. The right candidate will also have the
ability to see processes within a system context and drive technology and
tool adoption to enhance efficiencies throughout the operation; including,
measurable improvements. This role will report to the Managing Partner and
closely work with the Chief Compliance Officer to ensure all process
disciplines, documentation, and archiving are completed within the
requirements of the Securities and Exchange Commission regulations.

RESPONSIBILITIES:
Client Experience Team Members anticipated: Administrative Specialist and
Receptionist
Processes include:
New client engagement to create documentation for onboarding new
relationships
Client engagement meetings – from initiating, confirming, documenting and
archiving
Respond to spontaneous client inquiries
Client household/account maintenance: beneficiary information, address,
reporting, statements, changes to trustee, etc.
Communicate with client Estate Planning Attorney or CPA offices on behalf of
client’s administrative needs
Monitor incoming and outgoing compliance correspondence
Monitor phone system and protocols
Archive closed accounts, imaging, paperless
General Office Operations and maintenance; purchasing contracts for office
supplies, service provider management; e.g. office cleaning, document
shredding, club memberships, etc.
Annual Symposium planning, and preparation, and execution,
Special Event planning and execution for client appreciation and
relationship development

REQUIREMENTS:
Registered Investment Advisory (RIA) and/or Family Office experience
preferred
10 Years’ Management Experience
Bachelor’s Degree
Ability to adapt to new technology for continuous improvement to the client
experience
Strong experience using MS Office Suite (Excel, Word, PowerPoint, Publisher)
Previous CRM background (Goldmine preferred)
Proprietary Financial Asset Management (i.e. LPL Platform) experience
preferred
Mass email and event registration platform, such as Constant Contact
preferred
Experience running social media accounts (LinkedIn, Facebook, Twitter, etc.)
Previous experience managing web conference meetings, such as GoToMeeting
preferred

Category:
Asset Management

Contact:
zach@bcius.com